.. Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented .. outros
Lisboa , Portugal About Nonius : 17 years of experience in hospitality technology : Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 410,000 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
Job description/specification : We are looking for a Junior Accountant to be part of our team. You will be part of the Finance & Administrative team that is responsible for handling all accounting and financial matters.
This position is based in the city of Lisbon in Portugal.
Responsibilities :
- Ensure the continued success of the Nonius products on the client
- Ensure high levels of customer satisfaction
- New client on-boarding and project implementation coordination
- Daily communication and relationship with customers to engage and guide them
- Analyse performance of the product usage and return of investment and send this information to customers on a monthly basis
- Monitoring of customer’s contracts renewal and promote up-sell of new functionalities and/or renew the contracts with longer term
- Product demos / Customer training
- Product maintenance: publish and update client APPs in the stores (google and apple
Must Have :
- We are looking for smart, good spirit, talented people!
- Degree in Sales, Business, Social Sciences, Marketing, or similar;
- Experience with customer service;
- Fluent in portuguese and english (spoken and written);
- Excited about immersing yourself in the world of technology, customer success and sales operations;
- Ability to work under pressure to achieve goals in a reactive environment;
- Empathy towards helping customers and ability to manage the customer expectations;
- Creative, resourceful, detail-oriented and highly organized.
Nice to have :
- Experience in hospitality
- Additional languages
What's great in the job? :
- Great team of smart people, in a friendly and open culture
- Real responsibilities and autonomy
- Expand your knowledge of various countries and regions
- Great career opportunity in a fast-evolving Technology company
- Contribute to the greater experience of millions of Travellers around the World!
Our Product : Know about
What We Offer : Perks : A full-time position Attractive salary package.
Eat & Drink : Office with Staff kitchen with free beverages (coffee, tea,).
Trainings : 5 days / year, including 1 of your choice.
Sport Activity : Health insurance provided to all employees.