.. support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line .. outros
Are you a motivated and communicative person who loves helping others? This is the perfect opportunity for you!
Vertente Humana is currently recruiting Norwegian speakers for a renowned company located in Lisbon.
Main responsibilities :
- Managing pending situations: exchanges, complaints, returns, among other issues. Registration in the system of all requests/changes indicated by the client.
Profile :
- Native level of written and verbal communication skills in Norwegian;
- Good understanding of English;
- Good computer and internet skills;
- Excellent communication skills, interpersonal skills and team spirit;
- Flexibility and resilience;
- Experience in telephone customer service / call center environment (preferred).
Offer :
- Employment contract;
- Initial and continue training;
- Multicultural environment;
- Dynamic team;
- Attractive salaries that match your skill set and language.
Schedule :Full-time - Shedules depend on the projects.
Location : Lisbon
Tipo de oferta : Full-time, Efetivo/CLT
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