.. operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using .. outros
O nosso cliente é lÃder no setor de produção alimentar e, atualmente encontra-se a recrutar Gestor Operacional (M/F) , na zona de Lisboa.
Funções :
- Programação dos voos e respetivos serviços no sistema informático ERP Winrest;
- Garantir os contatos com os clientes, respetivamente Companhias Aéreas ou outros, fazendo a interligação entre o cliente e a empresa;
- Realizar averificação final dos serviços de Catering para as diferentes companhias aéreas e outros clientes da empresa, e, posteriormente realizar o seguimento do serviço de Catering ao avião ou nas instalações do cliente;
- Coordenação e gestão do pessoal que se encontra afeto àquele turno de trabalho;
- Cumprir e fazercumprir as normas de Security e Safety inerentes à área de Operações, no exercÃcio da sua atividade.
Requisitos :
- Licenciatura em Gestão ou similar (preferencial)
- Experiência na área operacional (fator preferencial)
- Bons conhecimentos informáticos
- Bons conhecimentos de inglês (avançados)
- Capacidade de adaptação em função das necessidades operacionais no mundo da aviação
- Capacidade de realização de escalas de trabalho da equipa e acompanhamento da mesma em função das necessidades operacionais e imprevistos no mundo da aviação
- Disponibilidade para trabalhar por turnos, alternado nos seguintes horários: 04H00-13H00 ou das 12H00-21H00
- Vencimento compatÃvel com a experiência profissional demonstrada.
//pt.Gigroup.Com.
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