**€ for May Starters - Dutch Speaking - Front

Our client is looking for a Dutch speaker Front Office Agent to join their growing Team in Lisbon - Portugal.

This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

OUR OFFER

5.000€ SIGNING BONUS +Base salary + Language Bonus + Performance Bonus + Transportation Allowance + Meal Allowance + Benefits

• Pleasant and inspiring working atmosphere.
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary & relocation allowance.

REQUIREMENTS

• Good communication skills, both verbal and oral.
• Fluent level written and spoken communication skills in the language of support.
• Proactive attitude and strong team-spirit.
• Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism.
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
• Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case.
• Openness to work flexible hours.

RESPONSIBILITIES

• troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible
• bugs, so that our client's engineering team to address them as a bunch
• Provide general and technical support to customers who use any of our client's paid products
• Escalate complex problems according to defined procedures