.. customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate .. outros
At Galp, we believe that together we can make a difference in society by contributing to a more sustainable energy future. Changes starts with our people, where agility, continuous improvement, internal alignment and external focus are the values that define our organization where everyone, without exception, can reach their ultimate potential. We're counting on your energy
Energy Market Analyst - Professional Internship
Mission The goal of the Market Intelligence, Structuring & Analytics team is to enable a data-driven and objective decision-making process. To do so, Galp needs to build from scratch several analytical and market intelligence tools that automatically download the required inputs, process it in an auditable way (no black boxes) and show results that are easy to understand and process. Developing such tools involves a solid knowledge of Galp’s day to day business, attention to detail, ability to think in a strategic way and persistency to navigate throughout all available information.
What you'll do
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Help the team build and maintain the analytical and market intelligence tools identified as top priority for 2024:
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Identify main data sources;
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Establish automated protocols for data download;
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Design methodologies to validate integrity of the data.
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Note: "Data" refers to business and also stakeholders. This means that, in order to meet the responsibilities above, you must have a basic understanding of which variables to consider, what are the most reliable sources and how to ensure the data is obtained and processed in the correct way.
What you’ll need
- Degree in Mathematics, Physics or Engineering field;
- Nice level of Excel, Power BI & Power Point;
- Knowledge in energy markets (nice to have);
- Programming skills;
- Good level of English (mandatory) and Spanish (nice to have).
Diversity, Equity and Inclusion (DEI) At Galp, we have the ambition to be a Human Centered Company, and for that we acknowledge our responsibility to promote Diversity, Equity and Inclusion (DEI) by having a genuine mindset, lived on our day-to-day, in all our processes. We believe that everyone should be celebrated and valued for who they are: not only for their potential, but also for their distinctive characteristics.