.. support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May .. outros
Company DescriptionAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.Job DescriptionPosition OverviewWe are seeking a highly skilled and motivated Senior Business Analyst to join our Automation offer. The ideal candidate will play a pivotal role in optimizing operations and delivering strategic solutions to our clients towards business efficiency.ResponsibilitiesClient Engagement:Build and maintain strong client relationships by understanding their business needs, challenges, and objectives.Collaborate with clients to define project scopes, objectives, and deliverables.Strategic PlanningConduct in-depth analysis of client businesses, industries, and market trends to provide informed and strategic recommendations.Develop comprehensive business strategies that align with client goals and objectives.Team LeadershipLead and mentor a team of consultants, fostering a collaborative and results-driven work environment.Provide guidance and support to team members, ensuring the successful execution of consulting projects.Project ManagementOversee the planning, execution, and delivery of consulting projects within scope, budget, and timeline.Monitor project progress and adjust strategies as needed to achieve client satisfaction and project success.Business DevelopmentIdentify opportunities for new business with existing clients and actively contribute to business development efforts.Collaborate with the sales team to create compelling proposals and presentations for potential clients.QualificationsBachelor’s degree in Business, Management, Engineering or related field.Proven experience in Business Consulting;Proactivity and autonomy is a must.Excellent analytical and problem-solving abilities.Knowledge and experience in business processes reengineering and Robotic Process Automation (RPA) is a plus;Exceptional communication and presentation skills.Ability to thrive in a fast-paced and dynamic environment.Additional InformationThe Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.