.. roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and .. outros
Location
- Lisbon, Portugal Language
- French***
Description : Why joining us
Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our multicultural team and make a real impact on our client’s business every day. We're bringing on board a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company
What you’ll be doing at Webhelp
As a French-Speaking Advisor for a Streaming Brand, you will:
- Assist viewers through phone and/or chat regarding different queries
- Provide technical support and troubleshoot system configurations and network settings
- Provide accurate and real-time responses to the viewer’s inquiries.
We’ll be a great match if you :
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Have a high level of French (written and oral) and fluent in English (B2) :
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Are passionate about entertainment and media enterprise
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Have excellent communication skills coupled with empathy, team spirit and customer-oriented
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Have familiarity with digital streaming services and devices
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For non-EU residents, it is mandatory to have a valid work permit.
What we offer you :
- Strong compensation package (14 monthly payments per year plus bonus)
- Monthly meal allowance paid in voucher card (net)
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Flexible Schedule
- Work in a diverse environment with people from over 75 nationalities
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
- We promote inter-company mobility to work at any of our sites around the world
- Workplace :Work From Home (for people already based in Portugal)
“Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide.” - Samantha Oliveira - Customer Advisor
Who we are
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp ,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Join us at Webhelp **and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us!
Webhelp is an equal-opportunity employer.