.. to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer .. outros
Description Scopely is looking for a Server Engineer to join a new truly unique multiplayer strategy game in either Ireland, Spain, Portugal or the UK on a hybrid/remote basis. We can support with visa sponsorship and relocation assistance. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. We are in the early stages of development on an ambitious, unannounced Strategy/MMO title, creating a team of talented and passionate game makers to join us on this exciting journey! What You Will Do Work in a team responsible for designing, developing and maintaining backend services and APIs in Python running on AWSDesign and implement new features in our core technologies, working collaboratively with other stakeholder teams to understand requirements and identify the best technical solutions as well as plan the future of our server core technologies that will lay the foundation for exciting new gameplay featuresInspect the performance of our server clusters and propose improvementsDeep analysis of player behaviors and how our server can be hardened to both improve player experience and also defend against bad actors (botters, cheaters, etc)Work closely with the QA team to resolve bugs and deliver high quality code as well as Deploy, monitor, and manage applications in a cloud environment such as AWSStay up-to-date with industry changes and emerging trends, especially regarding Python, Redis and its ecosystem, AWS, Gaming, etcWhat We’re Looking For Highly experienced being part of a professional development team or other relevant areaExperience in developing highly available back-end systems and servers for large-scale MMO games, high-traffic web systems or applicationsExperienced with Python and its ecosystem (libraries, frameworks, , familiarity with web frameworks such as Flask, Tornado, FastAPI, or another similar web framework and Python threading, as well as the principles of async programmingFamiliar in design and implementation of highly-scalable, reliable, and secure systems using Redis and its ecosystem, such as Redislabs. Solid understanding of RESTful API design and development. Ability to write efficient low-latency, low-IO codeStrong knowledge of Linux operating systems and Docker containers, as well as Redis, MySQL (or similar database systems). Good understanding of how to prevent intrusions, injections, cheating etc.Experience in version control, especially multi-track development and familiarity with deployments methodologies and CI/CD pipelines as well as automated testingExperience with stateful and stateless game server architecturesBonus Points Familiarity with messaging systems such as RabbitMQ, AWS SQS, Redis StreamsExperience working with AWS services like EC2, ECR, RDS, S3, and IAMKnowledge of Infrastructure-as-Code (IaC) and experience with Terraform for managing infrastructure deploymentUnderstanding of network infrastructure and cloud networking concepts, such as VPC, Subnet, Security Groups, and Load BalancingExperience with traffic analysis via Charles proxy, browser developer tools, Datadog, logsUnderstanding Kibana / Datadog log querying and dashboards