Emails and Chat - Hybrid - German Speaker - Front

  • Lisboa
  • Connections

Our client is a world leader in sports betting and gaming entertainment by creating the most exciting and trustedexperience for their customers, revolutionising the gambling space as they go. They are home to a global family of >25 well-known brands and they are looking for a German speaking Customer Service Agent to join their team in Lisbon!

Responsibilities :

  • Handle wide range of customers and enter all customer details in an accurate and efficient manner to the relevantsystems.
  • Provide customers accurate and relevant information about products, services and promotions based on needs.
  • Educate customers to use all online self-service tools.
  • Proactive suggesting improvements to improve efficiency, productivity, quality and customer satisfaction.
  • Fix the root cause of the problem to protect additional customers from getting the same issue.
  • Direct or escalateall parties to take corrective action as needed.
  • Work towards simplifying the existing processes to reduce effort.
  • Meet deliverable requirements/service level measures/specific targets, Quality and Efficiency targets.
  • Perform against all key Customer service goals.Knowing individual targets and individual performance management
  • Take ownership for your development.
  • Look for opportunities to grow
  • Work on individual career progression plan and manage training plan completion.
  • Have an overview about required development activities and participate on them as well.
  • Looks for feedback and development activities to improve in skills related to the current work.
  • Developing others - create and support opportunities for building skills to execute current and futureresponsibilities.
  • Knowledge Development and Sharing: Become an expert with the tools used in CS team. Share knowledge andfindings with the team members. Support new team members in their training.

Requirements :

  • Language skills: English C1 and German - C1 level (speaking & writing), other language is a plus.
  • Middle education degree.
  • PC skills: Masters use of PC equipment and software (MS Office, Internet searching tool skills).
  • Communication skills - verbal and written: Communicates effectively over the phone and in written transactions.
  • Flexibility and shift work is required.
  • An experience in the contact service environment is a preferable advantage.
  • An online gaming experience is a plus.

Salary : From 22,000.00€ per year