.. empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact .. outros
At ConvaTec, our vision is to develop pioneering trusted medical solutions to improve the lives we touch. We are a global medical technology business focused on serving people and care givers in the areas of advanced wound care, ostomy care, continence and critical care and infusion care. We devise, develop and manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and giving them greater confidence, freedom and mobility.
At ConvaTec we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us as Purchaser Associate and you’ll do the same. Overall purpose of the Role
You will be helping ConvaTec purchase what it needs, when it needs it. You will support key business areas with their purchasing goals and prevent delays in purchase requisition and invoice approvals. Your role is key to helping the P2P team and the wider ConvaTec business meet their milestones. You will interact with every part of the business, from junior marketing analysts, technical support teams up to finance controllers and Vice Presidents.
Key Duties & Responsibilities :
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High level understanding technical workflows, ideally in SAP.
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High level understanding of the P2P process, specifically from PR creation through to Invoice approval and Payment
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Detailed knowledge of creation, amendment and maintenance of Purchase Requisitions and Purchase Orders
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Experience in producing training material and delivering training to end users
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Experience in route cause analysis and fault finding within a process and engage in process improvement steps based on findings.
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Experience in working with technical teams, performing user acceptance testing.
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Good communication skills both verbal and written as well as an ability to present to snr stakeholders Key Results Indicators & Measures of success :
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Performance against agreed SLA Education/Qualifications
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Degree in Management (desirable but not mandatory)
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Recognized Finance qualification preferred
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SAP Experience (is a plus) Language Skills
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Good level of English, French is a plus Soft Skills
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Good communication skills
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Able to work as part of a team
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Attention to detail
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Good customer service skills
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Ability to work under pressure
Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.
This is stepping up to a challenge.
This is work that’ll move you.
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