.. Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented .. outros
As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions. We are currently looking for Danish and English Speaker Customer Advisors! At Intelcia Portugal we have the job for you! Your new role With the tools acquired during our initial training, you will be in charge of handling customer requests by answering incoming calls Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided Providing product and tool support to improve customers experience Administrative tasks: documentation management and database updating What you need to succeed Danish and Englishfluent or bilingual Computer literacy (easily browse different software programs in parallel) Previous experience in customer service is a plus Excellent communication skills (you are comfortable communicating with customers using several channels) Ability to multi-task by working independently, while being a team player What the company can offer you A corporate culture, based on management with values and human DNA Initial paid training and employment contract Health insurance after 6 months in the company Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus) Residence in Portugal required At Intelcia, we are excited about your success.#Intelcia #WeDream #WeCare #WeDo #BeGreatTogethe
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