.. in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer .. outros
Think Data, Be Smart.
We are looking for a Senior Functional Analyst to be part of DataSmart, a Portuguese company specialized in technological solutions for the business market. We are reinforcing our team with a motivated professional, with a sense of ethics, capacity for analysis, who likes to work in a team.
What are we looking for?
- Bachelor’s degree or relevant technical training;
-
- 7 years experience working as a Business Analyst;
- Proven experience in managing analyst resources - business, data and systems;
- Experience in full development lifecycle from concept to implementation and review;
- Exceptional analytical and conceptual thinking skills;
- Excellent communications skills, both verbal and written, and the ability to influence and work closely with stakeholders to find acceptable solutions;
- Team player with good interpersonal and communication skills;
- Ability to multitask efficiently in a fast-paced environment;
- English proficiency (minimum B2);
- Workplace :HYBRID x1 week (PORTO) .**
What do we have to offer?
At DataSmart, you will have the opportunity to join a solid company and to participate in highly recognized projects.
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