French Online Banking B2B Advisor in Braga

Are you a virtuoso of the French language? We're on the hunt for an exceptional individual to step into the role of our French Online Banking B2B Advisor Extraordinaire About Us: We specialize in crafting revolutionary customer experiences that drive global brand growth. Leveraging deep insights and cutting-edge technology, we design integrated journeys that exceed expectations and scale seamlessly. Whether you're a startup or a multinational brand, we're your partner for success. No matter the complexity or scale of your customer journey, we've got you covered. Role Overview: As a French Online Banking B2B Advisor, you'll provide comprehensive and high-quality assistance to entrepreneurs and small businesses by handling level 1 customer inquiries over the phone. You'll ensure timely follow-up on customer requests, maintain commitments, and collaborate closely with internal teams, offering suggestions to optimize our internal processes. Handling both inbound and outbound calls, as well as back-office tasks, will be part of your responsibilities. Key Responsibilities: Address and manage cases and tasks from our main queue, chat, and email: You'll be responsible for promptly responding to and resolving customer inquiries and requests received through various channels, including our main queue, chat platform, and email system. Respond to customer questions: You'll deliver accurate and timely responses to customer queries, ensuring their concerns are addressed and resolved to their satisfaction. Handle complaints: In instances of customer complaints, you'll actively listen to their concerns, empathize with their situation, and work towards finding suitable resolutions while maintaining a positive and professional demeanor throughout the interaction. Qualifications: Native proficiency in French B2 proficiency in English Previous experience in Customer Service or Contact Centre (preferred) Previous experience in the banking/financial sector (preferred) Formal speech and excellent writing skills (mandatory) Why Join Us: Competitive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded. Performance Bonuses: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being. Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy. Ready to embark on this customer support journey? Submit your application today, and we'll be in touch!