.. medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures .. outros
Portuguese company hires for remote/hybrid work
CANDIDATES MUST LIVE IN LISBON/PORTUGAL
FLUENT ENGLISH (C1/C2)
Agile Scrum Master - PSM I
Description
- Degree in information systems, economics/management or similar;
- Minimum of 5 years of experience as Scrum Master; Scrum Alliance or Scrum.org certifications (e.g. PSM-I);
- Other agile certifications (highly valued);
- Technical knowledge at IT level (valued);
- Knowledge of tools like Jira, Confluence and Miro (valued);
- Knowledge of Scrum frameworks at scale (valued);
- Demonstrated ability to work in large companies;
- Fluency in English.
Location: Lisbon (Hybrid)
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