.. high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality .. outros
Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people- focused global company. Responsibilities Assist viewers through phone and/or chat regarding different queries Provide account and application support to viewers namely with regard to software functionality Provide technical support and troubleshoot system configurations and network settings Provide accurate and real-time responses to the viewer’s inquiries. Requirements To be selected as an Italian Speaking Advisor, you need to have the requirements below: Have a high level of Italian (written and oral) and fluent in English (B2) Are passionate about entertainment and media enterprise Have excellent communication skills coupled with empathy, team spirit and customer-oriented Have familiarity with digital streaming services and devices Benefits Strong compensation package (14 monthly payments per year plus bonus) Monthly meal allowance paid in voucher card (net) Private Health Insurance Personal and career development programs and mentoring to develop skills Possibility to participate in a growing multicultural Project Flexible Schedule Work in a diverse environment with people from over 75 nationalities Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! We promote inter-company mobility to work at any of our sites around the world Workplace: Work From Home (for people already based in Portugal)