.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
Pretende-se integrar na Direção Comercial B2C da NOS Comunicações SA um Analista vocacionado para o report de atividade.
PERFIL
Formação :Formação superior em Gestão, Economia, Matemática Aplicada, EstatÃstica ou Engenharias.
Requisitos :
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Capacidade de análise e sentido crÃtico.
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Rigor.
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Capacidade de estruturação de informação.
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Gosto por funções analÃticas (tratamento e análise de dados) e desenho/proposta de novas soluções.
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DomÃnio informático de Microsoft Excel e Powerpoint. Principais funções :
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Preparar e manter reports de atividade
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Realizar análises profundas sobre o negócio e sobre as campanhas
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Iniciar processos de CRM de forma a potenciar o engagement com os Clientes Será valorizada :
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experiência prévia de 2 a 3 anos em funções similares ou funções de caráter analÃtica
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experiência de utilização de outras ferramentas informáticas (Access, Power BI, ferramentas de tratamento ou extração de informação).
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Orientação para cumprimento de objetivos.
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Capacidade de trabalhar em equipa e de comunicação e interpessoal.
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Disponibilidade para deslocações pontuais. Tipo de oferta : PerÃodo Integral
Horário de trabalho:
- De segunda à sexta-feira
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