.. customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality .. outros
O Grupo Reditus, especialista em Tecnologia de Informação e Serviços de Outsourcing, está a crescer a sua equipa para um prestigiado cliente multinacional.
Estamos a selecionar um técnico de helpdesk para efetuar serviços de monitorização e alarmÃstica da infraestrutura do cliente em Lisboa.
Requisitos :
- Licenciatura em Engenharia de Computação ou experiência similar;
- Fluência escrita e oral em Inglês (obrigatório);
- Experiência comprovada como técnico de monitorização e alarmÃstica;
- Experiência comprovada como técnico de service desk ou noutra função de suporte ao utilizador;
- Experiência na utilização de ferramentas de ticketing (EasyVista ou ServiceNow, etc.);
- Disponibilidade para trabalhar em turnos numa filosofia de prestação de serviços 24x7;
- Conhecimento na administração/utilização/instalação/manutenção de microcomputadores com tecnologia Microsoft Windows e Microsoft Office;
- Preferencialmente com conhecimentos em VMWare, Red Hat, Intune (MDM, SCCM);
- Preferencialmente com conhecimentos em plataformas de serviços cloud (AWS, Azure);
- Preferencialmente com conhecimentos em ferramentas de monitorização de infraestrutura e web (Zabbix, Grafana);
- Capacidade de diagnóstico e de resolução de problemas técnicos.
Vantagens :
- Inclusão em equipa multidisciplinar em empresa multinacional;
- Programa de formação nas plataformas, ferramentas e processos do Cliente;
- Evolução na carreira;
- Remuneração em função da experiência demonstrada.
Local de Trabalho : Lisboa (Centro)
Venha fazer parte desta equipa para crescermos juntos!
Tipo de oferta : Integral/Full-time
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