.. many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems .. outros
IT-Service, 2nd-Level-Support, Hardware, Active Directory, Softwarepaketierung, IT, Microsoft Windows Server, Datenbanken, IT-Betrieb, IT Service Management, Ticketsysteme, Microsoft 365, Betriebssysteme, VMware Support Engineer IT Service 2nd Level (m/f/d) Risk protection, pensions, art, classic cars: we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go. Your benefits at Helvetia Company pension plan Your fully employer-financed protection for the future Flexible, mobile working Flexible 38-hour week, up to 60% mobile working & flexitime account Vacation 30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasions Top transport connections Travel allowance, convenient location & bicycle parking spaces Employee conditions and benefits Job bike/bicycle leasing, employee discounts & much more Canteen at the head office For breaks with the best food & free coffee specialties Promotion & further training Whether a specialist or management career, we support your further development Health Company sports and subsidized health measures Benefits may vary depending on location and position This is how you support us As a Support Engineer (m/f/d), support our employees on their workstations and maintain applications, in particular HelvetiaNet, Microsoft 365, peripherals, host applications Recording fault reports and documenting tickets - you also manage (sub)projects in IT operations and carry out detailed error analyses to find solutions Provide employees with authorization and equipment when they join, leave and make changes within the organization Whether modeling the know-how database, taking software and hardware inventories or packaging software - your IT knowledge is in demand Last but not least on your agenda: co-designing and continuously developing processes as well as managing and communicating with service providers in the software and hardware area This will enrich our team Completed training and several years of professional experience in the IT environment Experience in project management, process analysis and improvement, coupled with in-depth knowledge of system support as well as Windows and Microsoft 365 Expertise in networks, Microsoft Windows server and client operating systems, Active Directory, VM ware, software packaging and distribution, asset management and ticket systems Ideally know-how in ITSM processes Communication skills, commitment and service readiness as well as a pragmatic and responsible way of thinking and acting Place of work: Frankfurt am Main Type of employment: full-time / part-time Career status: Experienced professional Working model: Hybrid working Are you interested? Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates displayed in the job portals may differ from the actual salary range. More about Helvetia as an employer: www.helvetia.de | @helvetia_deutschland Your contact for questions: Luca Meyer Talent Acquisition Manager +49 69 1332-807