.. procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience .. outros
Publicado
- 02-Feb-2024 Salário
Localização
- Lisboa Categoria
- Permanente Sector
- Apoio ao Cliente e Contact Center Referência
- BBBH643965 Descrição
A Kelly encontra-se a recrutar Gestores de Recuperação de Crédito (M/F) para conceituado parceiro de negócio. O nosso cliente trata-se de uma empresa Ibérica, lÃder de mercado na área da Gestão de Recuperação de Crédito, com uma oferta de soluções integradas na aquisição e gestão de carteira de créditos e ativos imobiliários. A missão passará por gerir e acompanhar uma carteira de clientes em situação de dÃvida, efetuando contacto telefónico junto dos mesmos, com o objetivo de chegar a um acordo de pagamento.,
Local de Trabalho : Porto (Vila Nova de Gaia)
Horário de Trabalho : 37h semanais, das 09h00 às 18h00 ou das 10h00 às 19h00, de segunda a sexta-feira (de segunda a quinta-feira das 09h00 às 18h00 ou das 10h00 às 19h00 e às sextas-feiras das 09h00 às 14h00 ou das 10h00 às 15h00)
BenefÃcios :
- Contrato de trabalho direto com o nosso cliente;
- Pacote salarial atrativo, bem como prémios de desempenho;
- BenefÃcios adicionais: dia de aniversário + tarde de aniversário dos filhos; parcerias com restaurantes e ginásios; medicina curativa, entre outros;
Perfil :
- 12º ano de escolaridade;
- Experiência em atendimento ao cliente será muito valorizada;
- Boa capacidade de comunicação;
- Orientação para o cliente;
- Capacidade de gestão de stress;
- Resiliência e foco.
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