Technical Support Representative

* When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here. * What you’ll be doing...

• Becoming a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space.
• Serving as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions.
• Working with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis.
• Recognising the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level.
• Contributing to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities.
• Working in a multilingual environment while serving several markets.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...**

You’ll need to have:

• Bachelor’s degree or relevant experience.
• Multilingual skills.

Even better if you have one or more of the following:

• Technical IoT / telematics background and experience in a customer-facing role.
• Experience in industrial systems, electronics.
• Fluent written and verbal communication in English and 3rd European language among Dutch, French, German.
• Experience in CRM & ERP systems - Salesforce and SAP.
• Strong communication and listening skills.
• Strong time management and prioritization skills.
• Experience in Structured “can-do” approach to open matters and tasks in a demanding environment.
• Strong methodical and conscientious documentation skills.
• Ability to develop while identifying opportunities over self-reflection. * Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.