Chat Advisor with French for The Greatest

Are you familiar with digital streaming devices? If you are looking to start a career in the entertainment industry, join this new service hub that is calling for French-speakers to bring quality Online Customer Support.

French Customer Support for Lisbon Streaming Project : The company : Welcome to the latest on-demand streaming service: 500 movies, 7500 TV episodes and original content produced by the world’s most powerful brand. Launched in the United States, the platform is expanding to European countries, so we are in search of French Customer Advisors to deliver first-class assistance to subscribers.

Your opportunity : If you are in Lisbon and you have excellent communication skills in French speaker this may be your job offer! Take your experience in the entertainment industry to the stars by becoming a Customer Support Specialist for the leading family-oriented streaming platform.

The role : You will be the first point of contact for viewers and a brand ambassador, working from Lisbon call center. Join the International Customer Support team and help the growing audience to enjoy the streaming service.

This is your new job in Lisbon if

• You have a proficient level of French and you are fluent in English (from B2 level)
• You are passionate about entertainment and media enterprise
• You have excellent communications skills and you like helping people
• You are enthusiastic at addressing users needs
• Your mantra is to provide an excellent service
• You are happy to stay at least 12 months in sunny Lisbon
• You have availability to work 40 hours a week (Monday-Sunday between 8.00am a 9.00pm)
• You are EU resident or you have a valid work permit

**Previous experience in Customer Service is a plus!

Your day to day at work :

• Assist viewers through chat and/or phone regarding different queries from the contact center
• Provide technical support and troubleshoot of system configurations and network settings
• Provide accurate and real-time responses to the viewer’s inquiries.

Keywords to success in Customer Support :

• Empathy
• Team spirit
• Customer-oriented
• Positive
• Can-do attitude

Benefits :

• Opportunity to professionally grow in a unique project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Health insurance with a dental plan (after 6 months contract)
• Relocation package for #cictyjobbers coming from abroad with shared accommodation in a company apartment and flight reimbursement
• Possibility to do work from home during COVID-19 contingency plan
• Your future workplace is Tagus Park, with Modern offices and amenities
• Multicultural environment with people from over 15 nationalities
• Discounts in local businesses