.. support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May .. outros
SQL, Implementierung, JavaScript, Microsoft SharePoint, Digitalisierung, Microsoft SQL Server, CSS, HTML, IT, Konfiguration, Anwendungsbetreuung, Datenbanken, PowerShell Get ahead with Prosoz! We support local authorities throughout Germany on their journey into the digital future. As a full-service provider, we deliver solutions from a single source - from software to consulting. To drive forward the digital transformation in municipal administration, we are looking for you as a Application Manager (m/f/d) with a focus on SharePoint Join our full-time application management team, working from home or in Herten in the heart of the Ruhr area - and get ahead with the market leader for municipal IT solutions! This will be your job... As an expert in the design and further development of our IT systems, you will play a central role in our team. Your diverse tasks will include You are responsible for the design, implementation and further development of our SharePoint platform as well as for the support and optimization of other applications You configure and administer SharePoint sites, libraries, lists and workflows to improve efficiency and collaboration within the company You coordinate and manage projects, both internally and with external partners You record requirements, evaluate them in terms of their feasibility in the standard and initiate adjustments You are responsible for the subject-specific architecture of the systems for which you are responsible You support users in the use of SharePoint and are the first point of contact for technical questions and problems You contribute to the training and induction of employees and ensure that SharePoint best practices are followed This is what we want... You have successfully completed a degree in business informatics or an apprenticeship as an IT specialist with business administration content or have a comparable qualification You have practical experience in the configuration, administration and customization of SharePoint platforms as well as in the support of other applications You have in-depth knowledge of SharePoint development with SharePoint Designer, PowerShell or other relevant tools You have experience in integrating SharePoint with other enterprise applications and systems You have good knowledge of databases (e.g. SQL Server) and web technologies (HTML, CSS, JavaScript) You are characterized by a high level of social and communicative competence, goal-oriented communication and a confident, constructive approach to conflict situations This is what you might think... You fit in with us if the following sentences could also come from you: I appreciate logic and structure, but can also react flexibly to changing requirements. I want to play an active role in shaping my working environment and make improvements by providing impetus. I feel comfortable in a team and believe that unbeatable success is achieved in a team Good reasons for PROSOZ... High level of personal responsibility and short decision-making paths Appreciative and open cooperation at eye level and a strong feedback culture Plenty of room to try things out and for your professional and personal development Flexible working hours and models that fully support your work-life balance Mobile working possible Home office option throughout Germany - whether you live in Frankfurt, Berlin, Dresden, Munich, Leipzig, Cologne, Düsseldorf, Stuttgart, Hamburg, Bremen or anywhere else in Germany, for example Permanent employment contract and at least 30 days' vacation Attractive remuneration package and numerous great benefits Comprehensive structured onboarding for orientation, arrival and networking Do you have any questions? Your personal contact is Gina from our recruiting team: Gina Vertgewall | Personnel Management | Tel. 02366 188 616 We look forward to hearing from you - you can get in touch with us in just a few clicks! For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.