.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
DYNAMIC 365 CONSULTANT (HÃbrido Lisboa) Consultoria portuguesa contrata para trabalho hÃbrido em Portugal. Necessário: Português fluente Descrição: • Suporte 1ª linha ao utilizador final; • Análise e resolução de incidentes/Pedidos de Serviço; • Implementação de Monitorias/alarmistica sobre a aplicação; • Automação e Deploy de SW; • Análise e resolução de problemas relacionados com o produto CRM Dynamics; • Interface com o fornecedor Microsoft, para problemas relacionados com o produto CRM Dynamics; • Configuração/administração da Infraestrutura aplicacional; • Aplicação de patches/upgrades do produto CRM Dynamics. Requisitos: • Conhecimento de Power Shell; • Conhecimentos básicos Administração de Sistema Operativo Windows; • Conhecimentos gerais a nÃvel de sistemas de informação (arquitetura e desenho organizacional); • DomÃnio da BD Microsoft SQL Server 2016; • DomÃnio da lÃngua materna (português) – falada e escrita; • DomÃnio de linguagens de programação .NET, C# e JavaScript; • MÃnimo 3 anos de experiência Competências e conhecimentos valorizados: • Conhecimento do produto CRM Dynamics on Premises, principalmente na componente de Administração/Infraestrutura Top 5 Skills: • Powershell • .NET • C# • Javascript • SQL Server 2016 Perfil Pleno a Senior - a partir de 3 anos de experiência Tipo de Projecto: Implementação, Suporte e Manutenção Regime HÃbrido: 3x por semana no escritório em Lisboa #00233495
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