German Customer Support (remote work in Portugal)

Job Description Remote Work in Portugal - Equipment provided Role Description This is a full-time role for a German support specialist with emphasis on providing support services to clients in Germany. You will be responsible for answering customer inquiries, resolving issues, and maintaining customer satisfaction. You will be required to communicate in German via phone, email, and chat, and document customer interactions and feedback. Qualifications Fluency in German Customer service experience with excellent verbal and written communication skills Ability to provide efficient solutions, multi-task, and work under pressure in a dynamic, fast-paced, and changing environment Strong problem-solving skills and attention to detail, with the ability to analyze, diagnose and resolve customer issues in a timely manner Demonstrated ability to be a team player, adaptable, and flexible Prior experience using CRM software and other support tools is a plus Offer: Competitive salary and remuneration system (incl. meal allowance): Full-time position Private health insurance 22 days paid vacation per year Additionally for candidates from abroad: Airport pick-up and administrative support for your integration in Portugal Airline ticket purchased from the company or instant refund after signing the contract Free annual flight home Accommodation in a room in a company apartment in Lisbon (or higher salary without accommodation) Free Portuguese courses, water sports activities, soft trekking and much more Note: When you apply for this vacancy, you are giving your GDPR consent to SmartRecruitments. We might share your CV details directly with our client for the purpose of recruitment.