.. customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate .. outros
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for Automation QA Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!Acronis brings advanced cyber protection solutions for MSPs. As an Automation QA Engineer at Acronis Cybersecurity, you'll fortify our MSP cyber protection solutions. You will help to develop and execute E2E, Component, Acceptance, and Regression autotests. You will collaborate with cross-functional teams, contribute to automation frameworks, and ensure compliance with industry standards to bring innovation and elevate our solutions' reliability and performance. We’re looking for the next member of our “A-Team.” Are you a highly-motivated individual who thrives in a fast-paced and high-volume work environment? Do you possess a positive can-do, never-give-up attitude? Do you play nice with others on a team? Are you ready to make an impact? WHAT YOU'LL DO Communicate with product managers, developers, analysts to understand business and technical requirementsReview and understand the product and all of its requirements;Design test suites and casesDeveloping automation tests for Windows/Linux/MacParticipate in code reviews, providing feedback on automation code to ensure quality and maintainabilityExecute and maintain regression test suites to validate the stability of software releasesAnalyze test automation resultsMaintain detailed documentation of test plans, test cases, test results, and ensuring clear communication of testing activitiesCollect comprehensive and relevant data for bug investigationAnalyze customers' issues, investigate root causes, participate in technical discussions with RnD teams WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS) 3+ years of experience as an Automation QA Python EngineerConfident skills of basic Windows/Linux/Mac system operations, including software installation, network configuration, general troubleshootingAnalytical mindset, ability to solve complex logical problemsGood interpersonal, written and verbal communication skillsUpper-intermediate EnglishKnowledge of Quality Assurance theory: principles, methodologies and techniquesSkills: Python, Postman, API/UI testing, Selenium, SQL, NoSQL, Jira, Git, Jenkins, Ovirt and etc *Please send in your resume in English.WHO WE ARE:Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in over 45 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world everyday are the cornerstones of the Acronis Team.Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.