Remote Sales Representative - English

  • Porto
  • Arrivia

About This Job : We are looking for individuals to work remote and be a part of our Portugal team. We are growing and looking for great talent like you to join our team in the Cruise department.

Our travel sales representatives fulfill the travel and vacation dreams of our members every day, by helping them use their incredible member benefits like free hotel stays and airline tickets, and greatly discounted cruise packages.

Responsibilities :

  • Provide customer service to customers and existing travel bookings in English
  • Resolve escalated customer service issues with members & properties.
  • Service member from point of initial reservation through completion of travel.
  • Determine how to best fulfill members travel request based on customer needs and available options.
  • Provide high quality customer service and product knowledge regarding all member programs.
  • Promote product and services, building sustainable relationships of trust through open and interactive communication
  • Follow up to ensure resolution and provide feedback to customers, always following procedures, guidelines, and policies
  • Contribute to team effort by reaching key performance indicators
  • Service cruise and land-based travel products
  • Maximize all opportunities by booking travel add-on products with every reservation

Requirements :

  • Previous experience in a contact center environment is preferred
  • 1+ years of sales experience
  • Highly proficient in English
  • Travel and cruise experience highly preferred
  • Call center experience highly preferred

Perks & Benefits :

  • Base salary + 2 extra months of salary
  • Great sales incentives
  • Paid training (4 to 6 weeks)
  • Meal allowance (average of 150€/month)
  • Private health insurance
  • Employee Assistance Program
  • Travel & Lifestyle Benefits
  • Volunteer Time Off
  • Inclusive Family Benefit (adoption, surrogacy, fertility assistance)
  • Professional growth
  • Awards and recognitions
  • Multicultural international environment

Remote Work Requirements :

  • Must be a currently supported version of PC , or Laptop ( NO Chrome Book or Tablets permitted)
  • Windows 10 or MAC High Sierra or Mojave
  • CPU: 1.5 GHz or higher dual core processor
  • RAM: 4 GB of RAM
  • Hard Drive: At least 500gb with 250MB free space
  • Internet with 30Mbps Upload and 30Mbps Download for VoIP (Ethernet connection is a must)
  • Headset USB with Noise Canceling, similar to Plantronics C3220 or Jabra ENC010
  • USB Camera or in-Built laptop camera

Who We Are : Welcome to arrivia . We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values : Here at arrivia ** we

  • Stay Curious - Explore new challenges and make space to learn, grow and improve
  • Keep it Real - Earn trust through open, honest and clear communication
  • Own it - Seek ways to make an impact and take action.
  • Win Together - Create a culture of connection and inclusion where everyone can be their best