Dutch Customer Advisor for Abbott Diabetes Care

  • Lisboa
  • Foundever

Come and work with us.

Do you want to contribute to healthcare and well-being around the world? Are you Dutch native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Portugal ?

So we have the perfect opportunity for you!

Your future project: join our Dutch Customer Support team.

Abbott Diabetes Care create breakthrough products - in diagnostics, medical devices, nutrition and branded generic pharmaceuticals - that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
  • Offer specialized customer support through written and phone communication
  • Provide information regarding purchasing procedures, orders' tracking, and deliveries
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

  • Native or proficient level of Dutch (C2) :

  • Intermediate level of English (at least B2) for training and documentation

  • Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills

  • Analytical and problem solving skills with strong attention to detail

  • Desire to learn and advance, be a curious investigator and problem solver

  • High-speed internet access and appropriate conditions for remote work

  • Must hold EU citizenship or valid work permit for Portugal : Benefits.

  • Signing bonus

  • Relocation package

  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.