.. operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using .. outros
Come and work with us. Do you want to help customers everywhere to enjoy wine purchase to the fullest? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Dutch Customer Support team. Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun. As a customer service specialist in this project, your daily responsibilities will include: Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback Meet and exceed our service quality goals, compliance regulations and productivity targets Create amazing experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or proficient level of Dutch (C2) Advanced level of English (at least C1) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver High-speed internet access and appropriate conditions for remote work #LI-Remote Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!