.. high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality .. outros
Who we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more. We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects. We’re an innovative, pioneering and fast-growing scale-up . If you think you can make a difference to our team, go ahead and apply. What you will do As our Business Recruiter - High Volume you will lead the recruitment process and help us hire for our Customer Experience department. You will search for candidates, conduct interviews and manage the recruitment process from end to end, proactively making improvements along the way. You will find, target and approach the best profiles, making Catawiki stand-out from the crowd. Next to this, you’ll also be responsible for helping to further develop Catawiki’s employer brand, working creatively with the rest of the (awesome!) recruitment team on a mixture of short and long term projects aimed at increasing the quality of hire. You will manage your own portfolio of vacancies, forming effective partnerships with hiring managers. As a business recruiter at Catawiki, you will become an important member of Catawiki’s People Team, contributing to initiatives that make Catawiki a destination of choice for the best and most relevant talent in the market. These initiatives will range from employer branding, to events, partnerships, process improvements and a whole lot more! Who you are In addition to having experience successfully hiring in a fast-paced, high-volume recruitment environment, it’s likely you’ll be excited about working in an international scale-up environment. Furthermore, you will: Have relevant experience collaborating with hiring managers, coaching and advising them in order to effectively hire open vacancies. Have experience recruiting for customer support agents in a high volume environment filling 10-15 roles per month. Have experience of pro-actively sourcing for candidates. You'll be comfortable building boolean search strings and are by nature curious and invested in finding the best communities, tools and places to search for talent. Be great at forming relationships with your stakeholders, from candidates to interviewers to hiring managers. You thrive in start-up / scale-up environments and are motivated by being given a high level of ownership Bonus points (but not essential) if you are multilingual. Our Core markets are the Netherlands, France, Germany, Italy and Spain and Portugal, but we also operate across wider Europe and Asia. The Catawiki Recruitment Team Our team has been solidly in place for the past year, with the overall goal of better supporting and accelerating the growth of Catawiki and maintaining our Quality of Hire. We are a collaborative bunch of 10 international and passionate folk, regularly working together on improvement projects and team goals. We are based in the Netherlands and Spain. The team in the Netherlands are a hybrid team and usually get together a couple of times a week for meetings, knowledge shares and social activities. Our remote workers in the team of course join all our regular meetings and get the chance to come over once a quarter for team activities and broader people team workshops and events. Here’s what we can offer you This is your chance to join our mission to fulfill people’s passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians. Additionally, you can expect: A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities. Regular fun activities both on and offline e.g summer parties, boat rides and regular team events. Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki. Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities We care about our teams’ wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more. Tailored learning and development opportunities to support your personal and professional growth; We want to help you celebrate special occasions in life by: Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers; Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years; Additional leave allowances for important life events such as moving, engagement & marriage; Each year Catawikians get an additional day’s leave to Pursue their Passion! Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter. Our commitment to you Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table. Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort. Our offices and way of working We have sensational offices in Amsterdam, Groningen, Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are. Interested? Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to . If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world.