.. issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least .. outros
Dutch-speaking Tech Customer Service based in Lisbon Are you passionate about technology and would like to live in Lisbon? We need you! This is a great opportunity for a motivated Dutch-speaker to work for a top technology brand. Dutch-speaking Technical Customer Support for Wolters Kluwer (based in Lisbon) We are looking for an excellent communicator with a customer-centric mindset to join a motivated team in sunny Portugal. Read on and apply! About the Company: Wolters Kluwer is the world's leading company in publishing, information, knowledge, training and software, providing services and sympathetic solutions to professionals in the legal, financial, accounting, human resources, health and public sectors. Your profile: - Fluent in Dutch and proficient in English (C1). - Proactive and enthusiastic individual. - Open to learning everything about customer service. - Excellent communication and interpersonal skills. Your responsibilities: - Provide answers and solutions to customers’ questions and concerns. - Assist with orders, deliveries, payments, and returns. - Provide information about products. - Report the necessary matters and issues to other departments. ️ Benefits: - Intensive training for all new employees. - Full-time position in a fast-growing company. - Private health insurance from the signature of the employment contract. - Competitive salary + bonus. Relocation package containing: Flight tickets, administration support, accommodation - Accommodation in a room in Lisbon - Annual tickets to fly back home - Amazing office in the city center of Lisbon - Free Portuguese courses, sports activities, and much more. Lisbon is a great place to work and live: it’s a cosmopolitan and sustainable city, rich in culture, history, and diversity with new job offers. Get this excellent opportunity to work for a leading multinational company. Let us help you set up your new life in sunny Portugal!