.. high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and .. outros
Job Description Work in close relationship/interaction with the reporting team of foreign and local Group Companies Request and collect the financial information required from each component, on monthly basis Review the accuracy of the information collected and solve any discrepancies For each company you will provide support in the financial statements disclosures Perform balance sheet reconciliation Perform monthly closing journal entries and accruals Assist the consolidation process including the recording of consolidating entries; Provide support in the internal controls (JSOX) Comply with legal requirements Participate in meetings and guarantee appropriate progress Coordinate additional reporting activities if required Give support to the entity controllers and External Auditors processes You will be reporting to the Finance Control Team Lead Qualifications A professional with a bachelor's or master`s degree in accounting, management, economics finance, or auditing No more than 2 years of experience in controlling and accounting Knowledge of International Financial Reporting Standards - IFRS Fluent in English, written and spoken is mandatory Considerable knowledge of spreadsheet software and basic computer systems A person with a strong drive for results, including proactive problem-resolution skills in delivering stringent deadlines Proficient in conveying information efficiently and across departments An Excellent team player with the ability to interact with different departments A professional with demonstrated ability to perform accurate numeric calculations An Excellent communicator Dynamic, with a high sense of responsibility and autonomy. Additional Information Cutting Edge Technology & Latest IT tools Software-house environment Agile and Flexible working hours Hybrid work system (remote friendly) Digital nomad policy Focus on career development Health insurance (also included for the household) Mental health support Volunteering experiences and sustainable mindset 25 vacation days + 3 wellness days per year Beers (after 6pm), foosball, and ping-pong! #workhardplayhard Free breakfast every second Monday of the month Employee discounts Team & Company events Inclusion & Diversity We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community's race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. #LI-Hybrid