Senior/manager - Servicenow Lisbon Office

  • Lisboa
  • Ey

Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making.

The opportunity EY is looking for a ServiceNow Senior Consultant to join our Technology Consulting team in international projects. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

Your key responsibilities

  • Leading strategic projects to clients that operates in multiple industries;
  • Defining and implementing technical and business requirements to implement Service Now platform (ITSM, ITOM, GRC, etc.);
  • Acting as a lead across all aspects of ServiceNow project and solution delivery;
  • Developing client-specific reporting processes and integration components;
  • Providing trusted advice on how digital transformation and technology enablement can lead to improved performance;
  • Working closely with ServiceNow technical teams;
  • Contributing to clients’ business development;
  • Supporting the team management;
  • Acting as mentor and coach to the junior members of the team and leading by example.

Skills and attributes for success

  • A strategic focused mind-set;
  • Strong analytical and problem-solving skills;
  • Ability to present in a clear, concise and confident manner to clients and other audiences;
  • Ability to prepare high-quality written communication;
  • Effective time management skills and ability to work under tight deadlines;
  • A strong work ethic;
  • Forward thinker and self-starter;
  • Creative, proactive, team player and able to work under pressure.
  • Business mindset and some commercial acumen.

To qualify for the role, you must have

  • Academic education preferably in Information Systems Management, Computer Science, Engineering or similar fields of study;
  • At least 3 years of ServiceNow technical experience;
  • Background in consultancy will be valued;
  • Experience working in governance, risk and compliance (GRC) technologies such as Archer, Bwise, RSAM, Metricstream;
  • The ability to meet strict deadlines;
  • The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds;
  • A flair for identifying and recommending opportunities to grow our client base;
  • Results-oriented analytical profile;
  • Project management skills: autonomy and proactivity, conducting analysis from beginning to end and structuring the final deliverable fulfilling demanding plans;
  • Full Portuguese and English Proficiency.

What we look for Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer: support and coaching; opportunities to develop new skills and progress your career; the freedom and flexibility to handle your role in a way that’s right for you.

About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, feedback is an essential part of what we do and this will be forthcoming in order for you to maximize your potential and be part of a dynamic team.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

**Join us in building a better working world.