Car Remote Repair Expert - Swedish Speaker (M/F)

  • Lisboa
  • Manpowergroup

Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Swedish for a prestigious client in Lisboa: Responsibilities :

  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels. 1st level resolution rate: 50% after 6 months, 70% after 12 months
  • Follow defined work instructions and escalation processes for all possible types of incidents. - Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database. - Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.

Qualifications What distinguishes you:

  • Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;
  • Experience and know-how: Professional experience in a customer facing position would be an advantage;
  • Languages: Swedish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
  • A team player who is 100% service and solutions focused;
  • Methodical troubleshooting skills required - Working knowledge of SAP would be an advantage;
  • Previous experience or affinity with automotive electronics would be an advantage;
  • Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure Willingness of taking over responsibility for assigned projects as needed;

Benefits :

  • Challenges in an international environment - career opportunities in one of the best companies in the world - flexible hours - medical services - discounts for employees - sports and health related activities - canteen - good access to public transports - space for creativity.

Tipo de oferta : Temporário or Contrato de trabalho e termo certo

Horário de trabalho:

  • De segunda à sexta-feira
  • Turno de 8 horas