.. (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually .. outros
Description: Come and work with us. Do you want to contribute to healthcare and well-being around the world? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future project: join our Dutch Customer Support team. Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities. As a customer service specialist in this project, your daily responsibilities will include: Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices Offer specialized customer support through written and phone communication Provide information regarding purchasing procedures, orders' tracking, and deliveries Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner Meet and exceed our customer service quality goals, compliance regulations and productivity targets Create amazing customer experience that people value and we are proud of Be responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have: Native or proficient level of Dutch (C2) Intermediate level of English (at least B2) both verbal and written Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills Analytical and problem solving skills with strong attention to detail Desire to learn and advance, be a curious investigator and problem solver High-speed internet access and appropriate conditions for remote work Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to sunny Lisbon, Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Skills/ Customer Service,Effective Communication,Problem-Solving