.. in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer .. outros
Descrição da empresaAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.Descrição do empregoTechnical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.QualificaçõesPrevious working experience in Windows system administration Experience in DNS management;Expert in Ansible/Web Application Servers – Weblogic is a plus;Experience in administration and troubleshooting in high-availability environments;Experience with Microsoft Exchange, Microsoft System Centre, File Share, Office365(Integration with Local AD), and Microsoft Sharepoint.Detail-oriented and highly analytical skills;English;French (plus).Informação adicionalDevoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.