.. solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment .. outros
Betriebssysteme, Anwendungsbetreuung, ServiceNow, Informatik, IT, Atlassian Jira We are looking for IT Application Manager Compliance & Finance m/f/d for the area: IT at the Frankfurt am Main location Welcome to DZ BANK Work at a bank where you can successfully shape your future and the future of the cooperative banks. DZ BANK is the second largest commercial bank in Germany, the central institution of the Volksbanken Raiffeisenbanken cooperative financial network, the central bank for more than 700 German cooperative banks and the holding company for the companies in the DZ BANK Group. We are a reliable and efficient employer that offers you exciting new challenges. That combines digital thinking with consistent action. That values your experience and encourages initiative. That drives innovation and believes in constant change. Who sticks to goals until they are achieved. And who thinks and works in a spirit of partnership - because we like to shape success together, with you. What you can expect As part of our team, you will be technically responsible for supporting various applications used in the areas of compliance, Group finance, legal and auditing. These applications have a wide variety of architectures. A special feature of your role is the support of archives from DZ BANK's predecessor institutions. As an IT application manager (m/f/d), you will optimize the systems you manage and control the applications related to the respective compliance topics. Sub-project management and transition management are also part of your job. You will act independently as a consultant (m/f/d) for complex questions in the field of application management. What you bring with you Completed studies in business informatics or computer science, alternatively in the natural sciences Several years of relevant professional experience, including in the operation and support of platforms and their respective applications IT expertise in operating systems, networks and tools for application management: Jira, ServiceNow, CBFlow or Automic Banking knowledge is an advantage Excellent written and spoken German, good English (at least B2 level) desirable What we offer you From attractive performance-related pay to support with childcare. From mobile working with flexible working hours to a company pension scheme. From extensive training programs to health and fitness offers. At DZ BANK you will receive many benefits and advantages as well as optimal conditions for your personal development. We live cooperative values and pay attention to a work-life balance. Have we piqued your interest? Then we look forward to receiving your application - and to meeting you. Further training Mobile working / flexitime Travel allowance Company pension scheme Canteen / meal allowance Health offers Company sports Childcare Contact us If you have any questions, please call Hartmut Hans on 069 / 7447 2683. Find out more at karriere.dzbank.de! We look forward to getting to know you. Start your online application now using the Apply button, takes max. 10 minutes.