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Reizigers, reismanagers en reiscoördinatoren worden bij onze klant voorzien van een ongeëvenaarde waarde voor hun geld, een unieke selectie en een aantrekkelijk gebruiksgemak. Vorig jaar faciliteerde onze klant 14 miljoen zakelijke reizen. Als reismanagement bedrijf begeleiden ze hun klanten bij elke stap van het plannen van zakenreizen." Je helpt reizigers bij het vinden, plannen en boeken van hun vlucht en/of hotel, om zo een zorgeloze en efficiënte reiservaring te garanderen." Je beantwoordt inkomende telefoontjes en e-mails. Daarnaast neem je telefonisch contact op met klanten die momenteel reizen of geïnteresseerd zijn in het kopen/onderzoeken van reizen. Zet klantvragen effectief om in verkoop. Gebruik passende verkooptechnieken om omzet- en afsluitingsdoelen te halen; Onderzoek tarieven, bestemmingen, opties en pakketten voor klanten; Lees de verstrekte scripts woord voor woord voor en behoud daarbij verkoop- en kwaliteitsnormen; Beantwoord algemene vragen over reizen en de site nauwkeurig; Bied informatie, suggesties en opties op een nauwkeurige manier aan die voldoet aan de behoeften van klanten en hen verleidt om te kopen; Houd call types en service problemen nauwkeurig bij en rapporteer ze; Promoot en verkoop producten of diensten aan klanten; Vraag om de verkoop van nieuwe of aanvullende diensten aan klanten; Verwerk oproepen of gedeelde serviceprocessen om de vastgestelde dagelijkse metriek te halen of te overtreffen, terwijl een gemiddelde gesprekstijd wordt gehandhaafd die consistent is met de huidige behoeften van de klant. Vereisten Vloeiend Nederlands sprekend en goed Engels (B2); Minimaal MBO Diploma; Bereidheid om 40 uur in shifts te werken; Dat je een VOG aanvraagt en deelt met de werkgever; Jij minimaal een jaar in Portugal wilt wonen en werken; 20 dagen training volgen (betaald).
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