.. demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person .. outros
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of the Sales Program Specialist – Senior Process Associate – Spanish – Hybrid Lisbon! Our Sales team is responsible for delivering programs and processes that drive growth in our segment of advertisers. As a Sales Program Specialist, you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners. Responsibilities · Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies· Drive product adoption and educate clients and agencies in a scalable fashion· Ensure that our clients receive the highest level of sales and operational customer service· Liaise with cross-functional teams on structuring and executing operational and strategic services and programs· Develop and implement best practices for client interaction, sales, and services.· LATAM Native (Spanish)· Working hours from 3pm to 00am· Will work local bank holidays and not work the bank holidays of the country being supported· Training to be done in office Preferred Requirements: · Bachelor’s degree in business, communications, marketing, or another related area of study· Expert knowledge of social media, mobile apps, and mobile marketing that includes digital advertising on a self-serve platform, strategies around auction and biddable and creative best practices · Experience working in a sales or account management role · Proven track record of reaching and exceeding sales goals with experience around managing KPIs that derive around revenue, growth rates and being flexible to targets that evolve on a monthly basis · Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up· Knowledge of Portuguese (preferrable, but not necessary)Minimum qualifications · Bachelor’s degree in business, communications, marketing, or another related area of study · Relevant years of marketing, brand advertising, media sales, and/or online advertising experience. · Ability to perform well in a highly dynamic, rapidly changing environment. · Creative, outside-the-box thinker and strategist. · Excellent communication and presentation skills. · A team player and collaborator· Proficient level of Spanish min C1 (LATAM)· This job will request working in a normal shift, Monday to Friday. What can we offer? • Attractive salary• Stable job offer – employment contract.• Various trainings (initiating, soft skills).• Benefits (Private Medical Package, Meal vouchers, Access to wellness programs).