.. (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually .. outros
Description: Come and work with us. Are you Czech native or fluent with strong communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Our client is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China As a data annotation advisor , your daily responsibilities will include: Reviewing and annotating data based on provided guidelines and criteria. Ensuring accuracy and consistency in data labeling and annotation. Identifying and resolving discrepancies or ambiguities in data annotations. Collaborating with team members to maintain high-quality annotated datasets. Adhering to project deadlines and quality standards. Providing feedback on annotation guidelines and suggesting improvements. Maintaining confidentiality and security of sensitive data. Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience. To succeed in the role, you will need to have: Native or proficient level of Czech (C2) Intermediate level of English (at least B2) Excellent listening and written/oral communication skills in supported languages Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies A motivated and enthusiastic personality Self-organized, planning and prioritization skills Dependable, reliable and able to perform duties with minimum supervision Ability to interact positively with peers and supervisors Patience, empathy, and a unique ability to manage stress Ability to work under pressure and adapt quickly to adverse situations Technical aptitude and the ability to pick up new technology quickly Familiarity with ticketing systems Experience with policy work, or help resource project management Able to follow guidelines and instructions Ability to think outside the box Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Portugal (work on site - Lisbon or Porto) Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!