.. and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work .. outros
O GRUPO CONSTANT , empresa especialista em Recursos Humanos, através da sua área de negócio HR & Training, recruta para conceituada empresa Cliente que atua na área da prestação de serviços de saúde, HelpDesk (M/F) , para Lisboa.
Descrição : Capturar e identificar os respectivos dados do utilizador; Identificar a categoria (ex. incidente) e de qual área (SI, TI e Manutenção); Atendimento de chamadas telefónicas; Identificação e despiste de problemas; Diagnóstico de problemas de infra-estrutura básicos; Analisar informações relativas a incidentes e/ou problemas relacionados; Esclarecer dúvidas e resolver incidentes simples ou procedimentos de forma remota; Criar cultura inovação /centros de ideias; Requisitos : Habilitações académicas ao nÃvel do 12º ano; Conhecimentos da tecnologia e sistemas utilizados pelos utilizadores (Windows 10 | Office365); Conhecimentos de hardware, software e detecção de avarias; Conhecimentos de troubleshooting; Conhecimentos de gestão de incidências e seu ciclo de vida; Facilidade de relacionamento; Elevado grau de responsabilidade; Capacidade de trabalho em equipa e vontade de adquirir conhecimentos; Capacidade de comunicação e organização; Pensamento crÃtico; Capacidade de lidar com stress; Oferta : Integração num dos maiores grupos privados de prestação de cuidados de saúde em Portugal; Flexibilidade horária; Possibilidade de evolução de carreira; Tipo de oferta : Full-time
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