.. findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures Basic Qualifications At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment Comfortable operating in multiple modalities French proficiency .. outros
Come and work with us. We are looking for a talented Italian Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy. As a Trainer in this project, your daily responsibilities will include: Identify training needs by evaluating strengths and weaknesses Translate requirements into training that will groom employees for the next step of their career path Build annual training program and prepare teaching plans Develop or oversee the production of classroom handouts, instructional materials, aids and manuals Direct structured learning experiences and monitor their quality results Acclimate new hires to the business and conduct orientation sessions Deliver training courses Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Periodically evaluate ongoing programs to ensure that they reflect any changes Stay abreast of the new trends and tools in employee development Alignment with the Client training program and Sitel procedures Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities To succeed in the role, you will need to have: Native or proficient level of Italian (C2) Advanced English level (C1 at least) with strong verbal and written communication skills One or more additional language(s) spoken in the project is a plus Good organization/ time management skills Availability to work fully from site (Lisbon) - mandatory Ability to work with a variety of people from diverse backgrounds Ability to make fair and consistent judgments and decisions Ability to solve problems and offer suggestions Ability to influence behavior Ability to adhere to all organizational policies and procedures Ability to give constructive feedback to the agents which lead to performance improvement Education and experience College degree or directly related work experience Essential minimum of 6 months call center experience Previous teaching or coaching/training experience would be an advantage Specific Requirements (when necessary) Availability to travel Out-of-hours support Benefits. Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.