.. virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings .. outros
Become part of your new much. Consulting team in sunny Lisbon and ensure that our projects run smoothly. We are much. Consulting, a global network of driven experts that works every day, hand-in-hand to ensure our vision: “No more boring tasks” ! Our team is very international (27 nationalities, 24 languages spoken) with a highly value-driven workstyle to always achieve the best results! Tasks Independent realization of projects Analysis of IT architectures and processes & derivation of strategies Leading of workshops & pitch decks for our customers Act as a lead in mid-sized to large projects Expertise yourself in one area of work or act as a generalist on the management path Requirements Master's degree in computer science, business administration or business informatics 2 to 3 years of relevant experience as an ERP user or consultant Sense of autonomy and responsibility since day one Very fast comprehension, analytical way of working & high commitment Passion for challenging tasks Required language level C2: German and English Benefits Real impact: with us, nothing is set in stone - you are free to shape company processes and contribute your own ideas Exciting & challenging tasks: with us, you carry responsibility from day one Innovative work culture: look forward to short, flexible decision-making paths and lean processes Flexible working hours: we believe in a true work-life balance without the industry-typical 80-hour weeks Competitive salary: you will receive an expected total compensation range between €30.000 and 50.000 / year Plenty of additional benefits: annual bonus, top insurance, self-learning budget, state-of-the-art equipment - we value our employees & do our best to show it Looking for a dynamic and thriving global consulting firm that specializes in cutting-edge business IT and ERP systems? Say goodbye to traditional rigid structures and hierarchies and hello to a professional and ambitious work environment! Join our fast-growing team today.