.. COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide .. outros
O Grupo Reditus, especialista em Tecnologia de Informação e Serviços de Outsourcing, está a crescer a sua equipa para um prestigiado cliente multinacional.
Estamos a selecionar um técnico de helpdesk para efetuar serviços de monitorização e alarmÃstica da infraestrutura do cliente em Lisboa.
Requisitos :
- Licenciatura em Engenharia de Computação ou experiência similar;
- Fluência escrita e oral em Inglês (obrigatório);
- Experiência comprovada como técnico de monitorização e alarmÃstica;
- Experiência comprovada como técnico de service desk ou noutra função de suporte ao utilizador;
- Experiência na utilização de ferramentas de ticketing (EasyVista ou ServiceNow, etc.);
- Disponibilidade para trabalhar em turnos numa filosofia de prestação de serviços 24x7;
- Conhecimento na administração/utilização/instalação/manutenção de microcomputadores com tecnologia Microsoft Windows e Microsoft Office;
- Preferencialmente com conhecimentos em VMWare, Red Hat, Intune (MDM, SCCM);
- Preferencialmente com conhecimentos em plataformas de serviços cloud (AWS, Azure);
- Preferencialmente com conhecimentos em ferramentas de monitorização de infraestrutura e web (Zabbix, Grafana);
- Capacidade de diagnóstico e de resolução de problemas técnicos.
Vantagens :
- Inclusão em equipa multidisciplinar em empresa multinacional;
- Programa de formação nas plataformas, ferramentas e processos do Cliente;
- Evolução na carreira;
- Remuneração em função da experiência demonstrada.
Local de Trabalho : Lisboa (Centro)
Venha fazer parte desta equipa para crescermos juntos!
Tipo de oferta : Integral/Full-time
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