.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
Wir suchen derzeit deutschsprachige Mitarbeiter für den Kundenservice! Sprechen und schreiben Sie Deutsch? Sprechen Sie Englisch? Bei Intelcia Portugal haben wir den richtigen Job für Sie! Ihre Aufgabe: - Sie sind verantwortlich für die Betreuung mehrerer Kunden mit dem Wissen, das Sie während unseres Schulungsprogramms erworben haben: - Beantwortung eingehender Anrufe; - Bearbeitung von Beschwerden - Bereitstellung von Produktdienstleistungen und Programmen zur Verbesserung des Kundenerlebnisses; - Administrative Aufgaben: Verwaltung von Unterlagen und Aktualisierung der Datenbank. Ihr Profil: - Deutscher Muttersprachler oder zweisprachig; - Praktische Kenntnisse der englischen Sprache; - Computerkenntnisse (paralleles Arbeiten mit verschiedenen Programmen); - Kundenorientiertes Arbeiten; - Fähigkeit, effektiv und objektiv zu kommunizieren; - Fähigkeit, Kunden zuzuhören und aktiv auf sie einzugehen; - Erfahrung in Call Centern ist von Vorteil. Was wir bieten: - Ein angenehmes und freundliches Umfeld; - Eine Unternehmenskultur, die auf einem Management basiert, das die Betreuung der Mitarbeiter in den Vordergrund stellt; - Krankenversicherung nach 6 Monaten Betriebszugehörigkeit; - Ein attraktives und motivierendes Gehalt und Prämien (Grundgehalt + Essenszuschuss + variable Vergütung + Sprachprämie). Arbeitsort: - Lissabon, Parque das Nações (2 Minuten von Verkehrsmitteln und Geschäften entfernt). At Intelcia, we are excited about your success. #Intelcia #WeDream #WeCare #WeDo #BeGreatTogether
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OlivaisUberHoje
.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
AlvaladeUberHoje
.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
Beato antónioUberHoje
.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
Santos-o-velhoUberHoje
.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
BenficaUberHoje
.. Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis .. outros
LisboaUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
LisboaUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
BenficaUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
AlvaladeUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
Santos-o-velhoUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
Beato antónioUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
OlivaisUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
Santos-o-velhoUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
Beato antónioUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
AlvaladeUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
BenficaUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
OlivaisUberHoje
.. The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly. This is a full time opportunity to work with an outstanding operations .. outros
LisboaUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
BenficaUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
AlvaladeUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
Santos-o-velhoUberHoje
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Beato antónioUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
OlivaisUberHoje
.. are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most dedicated advocates. The right candidate is always looking for outstanding and exciting ways to resolve problems with outstanding support and outstanding communication .. outros
LisboaUberHoje
.. teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications Fluent in German Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday .. outros
LisboaUberHoje
.. chat, and tickets Investigate case details to resolve root cause of issues Learn and master multiple applications and resources including contact management systems and knowledge bases Communicate quickly and effectively to internal and external stakeholders Triage and escalate urgent issues in order .. outros
Santos-o-velhoUberHoje
.. teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications Fluent in German Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday .. outros
AlvaladeUberHoje
.. teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications Fluent in German Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday .. outros
BenficaUberHoje
.. teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications Fluent in German Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday .. outros
Beato antónioUberHoje
.. teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications Fluent in German Good knowledge of English (written and spoken). Currently living in Lisbon or willing to move. Availability to work in rotating shifts from Monday to Sunday .. outros