Customer Service Specialist

Customer Solutions is the voice to and from the customer. Every CSR is responsible for support towards the customer.

Responsibilities :

• Creation and regular follow up of quotes in collaboration with Sales & ICS India
• Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
• Coordination of Manual Order entry with support of ICS India
• Updating of Customer Profiles & Customer Master including x-references
• Follow up on open disputes /invoices with other departments like finance & Sales including credit creation with support of ICS India to ensure best possible A/R results
• Creation of returns with support of CSSC India and follow up on aged open returns
• Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
• Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages
• Participation in daily GO-Meetings and highlighting of issues and improvement ideas
• Usage of TEOA Tools to ensure high quality standards
• Regular follow up of drop shipment orders
• Active participation in weekly team and TEOA meetings
• Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
• Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
• Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
• External communication with Customers, Carriers & WH

Requirements :

• Commercial education
• Experience in Customer Service of min 2 years is desirable
• PC knowledges in SAP, MS Office
• Good skills in English language are required, further languages desirable
• Very good customer and service orientation required

Competencies :

• Values: Integrity, Accountability, Teamwork, Innovation ABOUT TE CONNECTIVITY

WHAT TE CONNECTIVITY OFFERS : We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.