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Técnico de Auditoria de Serviço ao Cliente 25 de janeiro de 2024 Boa Comunicação oral e escrita Results Orientation Transversal - Analysis and Troubleshooting Emotional Control Decision-making Critical analysis Teamwork Junte-se à nossa Equipa!O Grupo Nabeiro | Delta Cafés pretende reforçara sua equipa com Técnico de Auditoria de Serviço ao Cliente(M/F)na região de Lisboa(Famões).Principais desafios:Auditar e avaliar os processos de Serviço ao Cliente do Contact Center do Grupo Nabeiro, segundo os procedimentos em vigor;Elaborar e apresentar relatórios de auditoria aos serviços;Propor e acompanhar recomendações resultantes dos relatórios de auditoria emitidos e monitorizar a sua implementação atempada, adequada e eficaz;Apoiar a preparação de apresentações, acerca do trabalho realizado.O que valorizamos:Ensino secundário (requisito mÃnimo);Conhecimentos de Espanhol;Conhecimento de processos de Contact Center (preferencial);Orientação para os resultados;Capacidade de análise e de tomada de decisão;Análise e resolução de problemas;Boa capacidade de comunicação e de contacto com diferentes interlocutores;Controlo emocional;Flexibilidade e adaptação à mudança;Trabalho em equipa. O que oferecemos:Além de um salário compatÃvel com a função, temos igualmente um conjunto de outros benefÃcios:Contrato direto com a Delta Cafés;Perspetivas de desenvolvimento e crescimento profissional;Excelente ambiente de trabalho;Seguro de Saúde;Protocolos e parcerias com vários parceiros.Se considera ter o perfil que procuramos, responda a esta oportunidade.Venha tomar o café da sua vida!
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