.. needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low .. outros
Who are we?
Cloudoki, is a technology group focused on building the next generation of top-notch software for web, mobile, and native. Serving clients of all size, from startups to full-scale enterprises, we work with a diverse, international team of experts providing custom-made development support.
Cloudoki is part of Cyrex, a native security software development company. They aim to drive innovation and creativity within the tech industry by combining both their technical expertise and creative thinking to create bulletproof security solutions and reliable software. Cyrex’ extensive background in ethical hacking and cybercrime has helped them establish itself as a trusted partner to over 700 clients worldwide.
Long story short, we are an awesome team of tech savvy boys and girls who want to be the best at what we do. If you are awesome too, let’s meet!
What are we looking for?
If you want to work in a start-up style product tech team with high quality scrums, surrounded by a team of skilled engineers, we have the perfect challenge for you. Our "Product first" team combines long term job security with the excitement of a small(er) company.
To sustain our growth, we are looking for a kick-ass Product Owner to join our team and help us deliver the best possible results, each and every time. As a Technical PO, you not only know how to work with roadmaps, timelines and budgets, you also understand people and have technical affinity to proactively help think of solutions.
About you
As a Product Owner, you'll be expected to have leading functional oversight of the product. This includes owning wireframes and the technical roadmap. You'll be the central communication relay between business, support and the technical team.
All Cloudoki projects are agile and we've been doing this for a while, you will have all the support of the team to grow into the job.
We are looking for someone based in either of our office and community locations:
- Portugal - Any
- Spain - Barcelona (Lleida)
- Greece - Athens
- Turkey - Istanbul
- Belgium - Ghent
- Estonia - Talin
- Poland - Warsaw
You share our values:
- Technical Excellence: you are, or want to be, the best Product Owner in the world
- Ownership: take responsibility and feel empowered to deliver
- Solution Oriented Thinking: be pragmatic and efficient
- Teamwork: sharing, help, learn, contribute, and thy shall be given too
- Respect: yourself, your colleagues, our company and clients
Requirements :
- You have at least 3 years of experience in a PO/PM position, or similar
- You know how to motivate and manage people
- You can manage expectations with various stakeholders
- You are not afraid to make tough decisions, even if this goes against the grain
- You are a problem solver and hardly ever stress out
- You are a natural communicator, both written and verbally and are fluent in English
- You are self-organised as you will be responsible for running your own projects
- You have a technical background and can participate in technical conversations
- You know a sprint is not only something athletes do
- Experience as a developer in agile teams and/or basic Javascript and Node.js knowledge is a plus
Benefits
- Great & cutting edge technological environment
- Easy going, flexible and familiar culture with a startup mentality
- Flat hierarchy
- Remote friendly
- International & very tech savvy team
- Encouragement for active training and courses (during office hours!)
- Regular team events, as we never miss a chance to play hard
- Dinosaur suits
- We’re just fun
**Further Reading