.. submitted virtually by customers and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction .. outros
Our experienced team of recruiters specialize in connecting businesses with highly skilled and qualified candidates across a range of industries, from finance and technology to healthcare and hospitality. We work closely with our clients to understand their unique needs and help them find the perfect fit for their organization. At Recruitas we pride ourselves on our personalized approach to recruitment. We take the time to get to know our clients and their specific requirements, ensuring that we only present candidates who are a great match for their business culture and values Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team. Responsibility Provide support to high level clients to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify and solve problems technical bugs and ads’ delivery issues; Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions; Provide vital product insights and feedback from our customers to engineering. Your Profile Native level written and verbal communication skills in Turkish; Good knowledge of English (B2 level) required; Computer skills (basic skills mandatory, advanced skills like coding preferential); Good analytic skills and logical thinking; Excellent communication skills: verbal, written, listening skills; Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform; Ability to multitask and work under pressure; Availability Monday to Sunday, including rotating weekends; EU citizenship or work permit for Portugal. Our Offer Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Health Insurance since day one in the company; Possibility to live in one of our apartments; Relocation support Free Portuguese language courses, sport activities and organized events; Fixed monthly salary and monthly and Quarterly Bonus.