.. and offering in-person customer support! What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phone Ensure low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while .. outros
Local : Lisboa
Oferta :
- Remuneração ajustada à experiência profissional apresentada;
- Contrato de trabalho.
Requisitos :
- Bons conhecimentos de MS Office (Excel obrigatório);
- MÃnimo de 1 ano na área da saúde (obrigatório);
- Conhecimentos de Software Careview ( preferencial, não sendo obrigatório) ;
- Conhecimento de lÃnguas estrangeiras (Inglês);
- Elevada capacidade de organização e sentido de responsabilidade;
- AssÃdua e Pontual;
- Boa apresentação e Pro atividade;
- Simpatia e boa capacidade de relacionamento interpessoal;
- Gosto pelo contacto com o cliente;
- Perfil comunicador e pro-activo;
- Motivado para aprender e para a função;
- Disponibilidade imediata.
Funções :
- Tarefas de recepção;
- Atendimento presencial de clientes;
- Atendimento telefónico;
- Processamento de faturas;
- Elaboração e controlo das fichas de clientes;
- Controlo das consultas médicas e exames auxiliares de diagnóstico;
- Gestão e controlo de todas as informações e documentação relativas aos clientes.
Horário : 2ªF a 6ªF - 40h semanais.
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