.. low to medium-complexity customer issues are resolved using procedures Ensure high customer satisfaction and demonstrate empathy while solving customer concerns May perform root cause analysis and present findings Work on a line of business that has low ambiguity, is stable, with well-documented procedures .. outros
Description Czech Speaking Customer Service AdvisorsLisbon, Portugal.€1040 per month + free accommodation for whole contract + flight reimbursedOur client based in Lisbon, Portugal is recruiting Czech Speaking Customer Service Advisors on behalf of their client who specialises in vehicle rentals etc.Candidates should speak fluent Czech and English, the role will be to review the content that has been received by internal systems or users to ensure that it complies with the community guidelines established by the client.Review, classify and / or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the clientMake timely escalations that require special attention from your immediate boss in accordance with established procedures and comply with all the orders, instructions, procedures related and complementary to the roleComply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the informationParticipate in continuous training programs established by the company for optimal development in the role while complying with the performance indicators or parameters defined by the specific client's operationPerform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers.Free Accommodation provided for the duration of the contract and flight reimbursed.These roles are initially for 12 month contract.Gross salary up to €1040 per month + free accommodation for the duration of the contract.Candidates must already have the work permission to work in Portugal ie Portuguese work permit or EU passport. Requirements Czech, Speaking, Customer, Service, Advisors, Lisbon, Portugal Offer €12k - 14k per year + free accommodation + flight repaid
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